Shipping policy

United States

Shipping rates and delivery times are calculated at checkout based on the selected shipping method and destination.

International & Canada Orders

All international and Canadian orders are shipped DDU (Delivered Duty Unpaid). Duties, taxes, customs fees, and brokerage charges are the sole responsibility of the customer and are not included in the purchase price or shipping charges.

Customers are responsible for any fees assessed by their country's customs authorities.

At Hairloss.com, we primarily ship products via UPS, but also offer USPS options. Orders typically require 1-3 business days for processing before being shipped. 

Shipping Options Available: 

  • UPS Ground 

  • UPS Next Day Air Saver 

  • UPS Next Day Air 

  • USPS Ground Advantage 

  • USPS Priority Mail 

  • USPS Priority Mail Express 

Shipping costs are automatically calculated at checkout based on the shipping address, delivery times, and the dimensional weight of the package. 

 

Once the carrier picks up the shipment, ownership transfers to the buyer, and any shipping or insurance charges imposed by the carrier become the buyer's responsibility.  

Sales Taxes 

Sales tax is collected in accordance with state laws. These charges will be added to your order total during checkout and reflected in your final order confirmation. If you have any questions about state-specific sales tax, please contact your State Tax Agency. 

Tracking Your Order 

To track your order, log into your account and visit the 'Order History' section to view the tracking number and link to track your shipment. 

Shipping Issues and Delays 

Please note that shipping delays may occur due to holidays, natural disasters, or carrier-related issues. Holidays and weekends are not considered business days.Hairloss.com is not responsible for delays or issues beyond our control. For assistance, please reach out to us at info@hairloss.com. 

 

Refund Policy 

We offer a 30-day return and refund window from the date of purchase. To qualify for a return, products must meet the following conditions: 

  • Returned within 30 days from the original ship date. 

  • In original, unused condition (unaltered, unworn, undamaged, and free from odors or styling products). 

  • Tags must be attached, and items must be in their original packaging. 

Ineligible Returns: 

  • Worn or damaged products. 

  • Altered packaging or products. 

  • Discontinued, closeout, final sale, or last call items. 

Return Process: 

  1. Complete the Return Form on our website: Return Form. 

  1. Repackage the product securely in its original packaging. 

  1. Ship the return to the provided address using your preferred shipping provider (return shipping costs are the buyer’s responsibility). 

  1. Once received, the vendor has 15 days to process the return. If accepted, a full refund will be issued to your credit card. 

Please note that Hairloss.com does not provide return shipping labels. 

 

Policy Changes: 

Hairloss.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes.