FAQs

[av_textblock size=” font_color=” color=”]

Frequently Asked Questions

[/av_textblock]
[av_toggle_container initial=’0′ mode=’accordion’ sort=”]
[av_toggle title=’Has my order shipped?’ tags=”]
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
[/av_toggle]
[av_toggle title=’How do I change quantities or cancel an item in my order?’ tags=”]
Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
[/av_toggle]
[av_toggle title=’How do I track my order?’ tags=”]
Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
[/av_toggle]
[av_toggle title=’My order never arrived.’ tags=”]
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
[/av_toggle]
[av_toggle title=’An item is missing from my shipment.’ tags=”]
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
[/av_toggle]
[av_toggle title=’My product is missing parts.’ tags=”]
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
[/av_toggle]
[av_toggle title=’When will my backorder arrive?’ tags=”]
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
[/av_toggle]
[/av_toggle_container]
[av_section min_height=’custom’ min_height_px=’190px’ padding=’no-padding’ shadow=’no-border-styling’ bottom_border=’no-border-styling’ id=’prefooter’ color=’main_color’ custom_bg=’#96acc0′ src=” attachment=” attachment_size=” attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=” video_ratio=’16:9′ overlay_opacity=’0.5′ overlay_color=” overlay_pattern=” overlay_custom_pattern=”]
[av_sidebar widget_area=’PreFooter’]
[/av_section]